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Cash App Security Settlement

CFPB Settlement Details

Types of shared documents

CFPB Security Agreement

Cash App has reached an agreement with the Consumer Financial Protection Bureau to resolve historical customer service and security issues.

The settlement addresses matters principally related to certain aspects of Cash App's historical customer service and security programs. These historical issues do not reflect the current Cash App experience.

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Current Security Standards

We are dedicated to maintaining and enhancing industry-leading standards for customer service, security, and support.

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Cash App Security Settlement

What affected consumers need to know

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Who Qualifies

The agreement includes compensation for certain affected Cash App consumers. If you're entitled to compensation, we'll contact you directly.

  • No action required from you
  • We'll contact eligible consumers
  • Updates posted here regularly
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Next Steps

For Affected Consumers:

No need to file complaints or take action. We'll reach out with details.

Timeline:

Information will be updated as it becomes available.

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Stay Informed

This page will be updated with more information as it becomes available. Check back regularly for updates on the settlement process.

Contact Support

We're here to help with your settlement questions

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24/7 Live Chat

Start a chat in your mobile app for instant support

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Phone Support

Call us for settlement-related questions

1 (888) 488-1181
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Email Support

Reach out via email for detailed inquiries

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Mail Address

Cash App MSC 210

1955 Broadway, Suite 600

Oakland, CA 94612

Additional Support Options

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General Support: (800) 969-1940

Available daily, 8 AM-9:30 PM ET